We decided to launch this page after discovering an alarming increase in the number of electricity billing errors. Easily discovered whilst performing our home electricity reduction services. Other pages focused on helping you sort out the electricity bill are:
Electricity Billing Errors Are Not New!
Whilst the increase in electricity billing errors we are finding during our home electricity audits is quite alarming, these kind of errors have been around since the creation of Aussie Home Energy. In fact it was these errors and the householder's confusion electricity billing that was one reason for the start of the business.
A couple of easy to remember metering and billing errors discovered mid 2010 were:
No Off-Peak Electricity Recorded - This home uses electric hot water. The error occurred when the client transferred over from one provider to another. Out of the two providers, one did not transfer the hot water usage to an off-peak tariff. Thus the client was awarded a large credit due to the over charging of the hot water usage, having being charged at the on-peak rate
No Peak Electricity Recorded - A couple of elderly clients, who have only ever paid for off-peak hot water and a service charge. Being in their home for just over 18 months, they were not aware of the electricity bills makeup. There was simply, no on-peak usage recorded on the bill. Nor noted by the electricity provider via the meter reader. A new meter had been installed prior to purchase of the home
Read the original AUSSIE HOME ELECTRICITY BILLING ERRORS posting on our blog or use our SEARCH TOOL to find more listed in our sites.
At the time we did not realise the systemic problem that is so well rooted in the Australian electricity billing system. When bills are standardised in format, regulation is applied, then and only then will the mathematical errors and householders confusion and stress hopefully be reduced.
Alarming Increase In Number Of Rising Electricity Billing Errors
We seem to be discovering errors more frequently, within the Australian electricity billing system. The increase in errors seems to be matching the growing number of complaints to Energy Ombudsmen Australia wide.
We are a small home electricity reduction business finding errors easily and it is for this reason we have decided to act. To publicize these errors, with the aim to create an awareness of the issue and importantly raise an alarm! We feel the amount of errors going unchecked and unnoticed by the householder, must be great as we surely are only touching on the tip of an iceberg!
We are discovering errors in basic maths, that in the first place should not have been programmed into the billing software without double checking. But importantly you would think these issues are easy to discover and if so fixed, by the large electricity retailers. So why have some of the errors discovered, remained over multiple bills, if not years in some cases?
Are the electricity retailers ignoring the simple fact they should be at least checking a random sample of generated electricity bills?
Why Are These Electricity Billing Errors Occurring?
If any electricity retailer was really interested in client welfare and client retention, they surely would be doing their job better and sampling a few of the bills generated by their own computerized billing system? This random check sample making sure their electricity billing is correct and thus reducing phone calls to their call centre. Further more to reduce the growing number of complaints to the Energy Ombudsman.
We have been told on a few occasions, by the electricity retailer's help desk staff, that NO-ONE checks the electricity bills as far as they know. Meaning it is up to the end user, yes you Mr. Householder!
So if no-one is checking the electricity bills, neither the retailer in the first instance or the householder in the second, it is not suprising these errors go unnoticed!
Of course we find them easily, when we perform our home electricity reduction services.
We understand you the householder are simply to busy to spend valuable time checking the electricity bill. After all is it not the responsibility of the electricity retailer to make 100% sure the bills are correct? Well you may think that is the case, but they seem not to be doing so! So we would recommend you check your electricity bill asap!
What Does The Australian Energy Regulator [AER] Say?
Well according to their website in March 2016 the following is stated:
Here's what you should check to make sure your energy bill is accurate:
Your name, address and the date on the bill
How much you need to pay (including any credits or money owed from previous bills) and when you need to pay it by
Your meter number. The number on your bill should match the number on your meter
The billing period: the period in which you used the energy you're being charged for
The meter readings that have been used to calculate the amount of energy you've used during the billing period (measured in kilowatt hours or kWh for electricity and megajoules or MJ for gas). If your bill is based on an estimate of how much you've used, this should be clearly marked on the bill
The amount your retailer is charging you for each kilowatt hour (kWh) of electricity or megajoule (MJ) of gas
The supply charge for the billing period (this is a fixed charge for supplying your property with energy, and is not based on how much energy you use)
Any other fees or charges being applied
Any amount credited to your account as part of a rebate, concession, etc.
If you have any questions or concerns, you energy retailer's customer service number should be included on your bill. Your bill should also show your customer account or reference number, which you can quote when you contact your energy retailer
End of quote.
All very important if not obvious points everyone should be checking and not overlooking or assuming correctness, whilst attempting to pay the bill as fast as possible to get the Pay On Time Discount!
What the Aussie householder really NEEDS TO SEE is CORRECT BILLING!
And unfortunately the AER does not seem to have this regulated or a system in place to endorse correct billing in Australia. Otherwise this page would not be here.....
Rubbish Electricity Bills No One Can Understand
Imagine having had years of electricity billing, where you had a least a clear idea of the kWh used and costs for three peak meters and the one hot water off-peak meter. Then you switch providers for a better deal and await the new bill to see your savings etc.
After being used to four lines of usage and costs per bill, you then receive the following bill!
Click image to enlarge
Clearly something needs to change here with the way Australian electricity bills are formulated / structured. The electricity retailer in question has not been able to supply a reason for what is shown on the bill they provided, even after a month! They simply had no idea of their own billing!
Now this is a big worry, no wonder Australian householders are getting to the point where they are starting to believe pigs can fly! Especially over those electricity retailer's electricity billing systems that clearly are a joke!
The Outcome Of Bad Electricity Billing
The rush to settle the account is often at the forefront for many busy householders, as one can often get a 12% fine for paying late. Thus you are being forced to pay the bill quickly, with little regard to an accuracy check. And yes the electricity retailer knows this.
So at the end of the day the Australian electricity retailers have created a swath of electricity customers whom:
File electricity bills in a rush
Do not understand complex bills
Do not check the bills
Get fined for paying late
The outcome of the present electricity billing structure in Australia is this, there is a BIG lack of understanding by the householder, with little care to finding a fix by the electricity retailer. Thus the scenario replays time and time again!
Click HERE for the answer
Electricity Bill Errors Over Two Years Old!
It is hard to think this could happen, but some of the electricity billing errors discovered during our home electricity reduction investigation have been in the client's electricity bills, for more than a couple of years. It simply shows the electricity retailers are not concerned when it comes to correct billing! The electricity bill is a major player in many Aussie householder's costs and you would think someone would care! It appears not!
Is now not the time we got this correct?
Let us hope an increased awareness of these constant errors in electricity billing, helps create a regulated standardized electricity bill layout for all.
It is not good enough for large or small Electricity Retailers to spit out bad electricity billing that can:
Be full of simple mathematical errors
Be difficult to understand due to lack of information or to complex information
Lack basic details such as the number of days billed and total kWh used for the period
Are You Doubting The Correctness Of Your Electricity Billing?
Most of our home electricity audit clients are usually doubting their electricity billing in some way or another. They report usage as often staying the same, but the costs have sky rocketed. They simply want answers fast!
If you want answers to why your electricity billing seems amiss, then we offer you two home electricity reduction services.
IN-HOME ELECTRICITY AUDIT : ELECTRICITY METERING & BILLING CHECK
A Sample Of Electricity Billing Errors In Australia
Systemic or not this is the question we ask you to think hard about. Try and decide whether you think the electricity billing errors shown on this page, prove an error to be systemic or bill specific!
We would love to see examples of your electricity billing errors. For your examples to be included on this page, we will need a clear copy of your electricity bill. All personal information / metering id and account details, will be deleted from the electricity bill before inclusion on this page, for reasons of Privacy.
We are simply creating awareness that electricity bills are in fact happening. If you are not checking your electricity bill you need to NOW!